Sign/Signup

Any questions? Check out the FAQ

Find answers to common questions about our support services, technical assistance, platform features, and how we help businesses succeed with Technodi's solutions.

You can create a support ticket directly from the Technodi portal by clicking on Support > New Ticket. Choose the product, select the issue type (bug, configuration, billing, etc.), add a short summary and detailed description, and attach screenshots or logs if available. Once submitted, you’ll receive a ticket ID on screen and by email that you can use to track progress.

Response times depend on priority and your support plan. For most customers we aim for:
  • Critical issues (P1): First response within 1–2 business hours
  • High priority (P2): First response within 4 business hours
  • Normal / how‑to (P3): Same business day
Our team will share an estimated resolution time once the issue is analyzed.

For security reasons we never access your environment without your explicit approval. When required, our engineer will request either a time‑bound support account or a secure remote session. You can revoke this access at any time from your admin panel, and all activity is logged for auditing.

Start with these quick checks:
  • Confirm the connected system (HR, payroll, access control, etc.) is online and accessible
  • Verify that API keys / credentials are still valid and not expired or changed
  • Check the Integration Logs page in your Technodi dashboard for recent errors
If the issue persists, open a ticket and include a screenshot of the latest log entries so we can investigate faster.

Yes. Our support covers not only incident resolution but also configuration assistance, best‑practice advice, and onboarding. For larger rollouts we can schedule remote sessions to review your setup, optimize workflows, and train your admins on using Technodi effectively.

You can change your plan anytime from the Billing & Subscription section in your account. Select the new plan, review the price difference, and confirm. Changes take effect immediately, and any difference is prorated on your next invoice. If you need help choosing the right plan, contact our sales team via the support portal.

You can always create tickets 24/7 from the portal or by emailing support@technodi.com. For customers with extended or premium support, critical issues are monitored outside normal business hours and routed to our on‑call engineers. Please mark the ticket as Critical / Production down and include impact details so we can prioritize correctly.
Nicolas Black

At Technodi, our mission is to empower businesses with cutting-edge technology solutions that drive growth and digital transformation. We combine expert consultation, innovative software platforms, and dedicated support to help you achieve your business objectives and stay ahead in the digital landscape.

01

Identify Your Requirements

We start by understanding your business challenges, current processes, and specific needs. Our team conducts a thorough consultation to identify gaps and opportunities for improvement.

02

Analyze Existing Systems

Our experts evaluate your current technology infrastructure, workflows, and integrations. We assess compatibility, identify bottlenecks, and determine the best approach for seamless implementation.

03

Design Customized Solution

Based on our analysis, we design a tailored solution using Technodi's platforms and services. This includes selecting the right modules, configuring integrations, and creating a strategic roadmap for deployment.

04

Deploy and Support

We implement the solution with minimal disruption to your operations. Our team provides training, documentation, and ongoing support to ensure your team can leverage the full potential of Technodi's technology.